Open position

Posted
July 14, 2021

Customer Account Manager

Help our clients achieve their full potential in Favro by building and maintaining meaningful customer relationships.

Favro, Swedish born, globally distributed team.

Favro is a fast-growing Swedish software start-up. The Favro platform brings business agility to venture-backed startups, game studios and progressive enterprises around the world. Favro has been named “Cool Vendor” by Gartner and already has 2000+ clients. Clients include such as SAP, PwC, Disney, Take-Two, Xbox,Unity Technologies, Einride, Volvo Car Mobility, Polestar, Wolt, Resolution Games, and That Game Company. 

The founders of Favro are serial deep-tech entrepreneurs and have been thought-leaders in the agile community for almost two decades. The company launched in 2016 and our lead investor is top-tier venture capital firm Creandum.

We have offices and teams based out of Uppsala, Da Nang, Kyiv and Vilnius. We are a distributed-first team, embrace remote work and digital nomadism. We don’t do offsites, we do onsites. In other words, you are welcome to live wherever you want as long as you are able to jump on a plane or train and come in to meet face to face once a while. What we do feel strong about are our Favro values that you can read about here.

Some of the members of our team are employed and some are contractors. All are full members of our team.


As a Customer Account Manager you will be responsible for:

  • Developing and maintaining worldwide customer relations
  • Onboarding and supporting our customers on how to use Favro successfully. This includes helping them organize their teams efficiently and providing them with expertise around project management and tech support yourself or with the help from 2nd tier support product developers
  • Create intuitive how to guides in the form of articles and short videos
  • Engage with our community through social media


We offer you

  • Being part of an international high tech environment with highly motivated individuals striving for a common goal – Bringing the agile way of working to all kinds of organizations
  • Short decision paths, few meetings, and plenty of autonomy and responsibility
  • Flexible working-from-anywhere environment
  • Opportunity for rapid career and employee stock options
  • After work gaming, casual and competitive

REQUIREMENTS

  • Excellent English skills, both written and spoken
  • Passion for technology and learning new software
  • Previous Customer Service/Support experience
  • You are very service minded with a positive and energetic mindset where you always strive to exceed the expectations of the clients
  • You have an analytical mindset and enjoy problem-solving

Additional qualifications are a plus if you…

  • If you have been a Community Manager or forum moderator this will be considered an advantage
  • As a person, you are self-motivated, a problem solver, and comfortable working without pre-established procedures or guidance
  • You are also meticulous and take pride in the quality of your work 

Please send an application including CV/Linkedin to: jobs@favro.com


Are you interested?

If you fancy joining our team, don’t hesitate to apply! We look forward to receiving your application and to make sure that your personal data is kept safely.

Send application